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Frequently Asked Questions

Your comprehensive guide to deposits, withdrawals, verification, and gameplay mechanics. If you still have questions, please reach out to us via our Contact page.

Deposits & Funding

How do I make a deposit with Interac?

  1. Log in to your 247iBET account.
  2. Click on "My Account" at the top and select the "Deposit" tab.
  3. Choose the "Interac" option from the list of deposit methods.
  4. Enter the amount you want to deposit.
  5. Enter the email or mobile number you have registered with Interac.
  6. Click "Next". You will be redirected to a page with transaction details.
  7. Check your email to receive the message and complete the deposit procedure.
  8. After the deposit is successful, your game wallet balance will be updated.

How to Complete an EFT Deposit at 247iBET

  1. Log in to your 247iBET account.
  2. Click on the "My Account" button at the top, then select the "Deposit" tab.
  3. Choose the "EFT" option from the list of deposit methods.
  4. Enter the amount you wish to deposit, your bank account number, institution number, and branch transit number.
  5. Click "Next." You will be redirected to a page containing the transaction details.
  6. Proceed to your electronic transfer and complete the deposit process.

Why Was My Deposit Declined?

Please bear in mind that there is a daily limit on the number of unsuccessful deposits from a card that can be attempted on your account. Should you approach the maximum number of unsuccessful deposits, a notification may appear.

If further deposit attempts remain unsuccessful, you will need to wait for a 24-hour period before retrying with the same card. Certain card issuers may restrict transactions to gaming entities due to reasons beyond our control.

Deposit Processing Timelines at 247iBET Canada

INTERAC® e-Transfer: Up to 10 minutes. Please note that this is an estimate. In most cases, your deposit may be processed in a significantly shorter period of time. In certain unusual cases, your deposit could take up to 24 hours to process.

Withdrawals & Payouts

How do I withdraw with Interac?

  1. Log in to your 247iBET account.
  2. Click on the "My Account" button at the top and select the "Withdraw" tab.
  3. When adding a new linked email, you will need to verify the email. All fields must be completed.
  4. Choose the "Interac" option from the list of withdrawal methods.
  5. Enter the amount you wish to withdraw and submit.

How to withdraw money using EFT?

  1. Log in to your 247iBET account.
  2. Click on the "My Account" button at the top, and then select the "Withdraw" tab.
  3. When adding a new payment method, appropriate verification will be required.
  4. Select the "Electronic Transfer" option from the list of withdrawal methods.
  5. Enter the amount you wish to withdraw and submit.

Why is my withdrawal pending?

The withdrawal undergoes a review and post the completion of the review is processed to your selected payment method. Withdrawal requests are processed within one business day. Actual receipt of funds depends on the working days of different channels.

Withdrawal Payment Processing Timelines

INTERAC® E-TRANSFER: 1-3 days.

All time frames are calculated in business days (Monday through Friday). We will endeavor to process all withdrawals within the specified time period, however there may be occasions where this does not occur due to verification procedures or technical issues.

Understanding Bonus Withdrawal Limits

If you place a wager on casino games using Bonus Funds only and win, you will receive, depending on your chosen account currency, up to a maximum of 50 CAD in winnings.

Account & Verification

Account Verification Process at 247iBET

Verification becomes a prerequisite before initiating your first deposit or engaging in any account activities. Our verification process entails two straightforward steps:

Step 1 – Confirming your full name and date of birth.

Step 2 – Validating your residential address and conducting a complete face match.

What Documents Are Needed to Verify Your Identity?

To assist us in verifying your identity, we may request that you provide a photographic ID, such as a passport, ID card, or driver's license. Additionally, a document confirming your residential address, like a utility bill, may also be required.

What Documents Are Used to Verify Your Funds?

To ensure the integrity of the funds used in your gaming activities, we may request additional documentation confirming that you have the necessary financial resources. This could involve sharing details about your occupation and salary, along with supporting documents such as a bank statement or a recent payslip.

How to Register as a New Player in Canada

  1. Sign Up: Click on the "Sign Up" button. Manually enter your First Name, Last Name, Email Address, and Mobile Telephone Number.
  2. Verification: An SMS will be sent to your mobile phone with a link to verify your identity. Follow the link to upload a photo of your legal ID and a selfie.
  3. Final Steps: Create your username and password (this information is auto-populated from the legal ID verification). Confirm that you meet the legal requirements.

Age Restrictions for Canadian iGaming (19+)

You must be 19 years of age or older to participate in gaming on the 247iBET website. Please refer to Section 5.1 of the Terms and Conditions.

Troubleshooting: Can't Log In to My Account

Login problems could be due to:

  • The account or password entered does not exist.
  • You are already logged in on another device/session.
  • Establishing connection to the server failed.

How to Change Your 247iBET Account Password

Log in to the official website, click on "My Account" section at the top, select "Change Password", and enter your current and new password.

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